Blog Post 1. Emotional Intelligence in the Workplace: What You Should Know

Emotional Intelligence in the Workplace: What You Should Know

 

People face different emotions in the workplace as they may be in an environment where stress, pressure, tensions, or other aspects may arise at work, and the management of emotions and feelings shows the level of Emotional Intelligence a person has, which is crucial for companies’ leaders since it can have an impact in teamwork and the environment in a positive or negative way.

Previously companies used to hire based in IQ intellectual quotient which has been changing throughout the years because currently companies consider Emotional Intelligence a crucial aspect to select people to be part of the workforce. 

 

 

Relevant Information found by Researchers

Peter Salovey and John Mayer found through investigations that people with a better level of emotional intelligence are more efficient solving problems at work. In addition, “A study from UC Berkeley determined that emotional intelligence was four times better at predicting a person’s success than measuring IQ” (para. 8). In other results people. With a higher level of Emotional Intelligence earn $29,000 more than others with a lower one, others were who had a better performance in companies, and managers in PepsiCo surpass in 20 percent their annual revenue objectives. 

Daniel Goleman described the 4 elements that make up emotional intelligence that are the following:

• Self-awareness which is when people recognize and understand their own emotions,   feelings, strengths, and weaknesses. 
• Self-regulation is the management of feelings and emotions after a person is aware of them and learns to avoid sudden and emotional reactions by having control over the situation and the response.
• Empathy is the ability to identify the emotions and feelings of others through body language, verbal, gestures, etc. Being sensitive to what other people are communicating and to the context of the whole person.
• Social skill is essential for people to communicate effectively, when necessary, as well as to accurately express what people need.

 

By having people with good and high Emotional Intelligence, the work environment can be greatly improved since people are motivated not only by a salary but also by the satisfaction of working in a place where everyone is empathetic and positive, even stressful moments may suddenly arise. Therefore, investing in mentors or workshops to improve this aspect in companies is worth it, since it is a long-term improvement.

 

I consider that the information shared in this article is very important to be applied in my business since I have seen over the years that the fact of understanding people in integrally has been of great help to successfully increase the performance of our teamwork, as well as negotiating with customers and suppliers since each person is totally different and although there are certain generalized guidelines for interactions and communication, the most important factor has been to listen and identify the needs and personality of each person in the different areas to obtain better results in the long term. I only have to find some training workshops to enhance the Emotional Intelligence for all the areas.

Baker, C. (2023, March 22). Emotional Intelligence in the Workplace: What You Should       Know.  Leaders.com. Retrieved May 7, 2023, from            https://leaders.com/articles/personal-growth/emotional-intelligence-in-the-workplace/